All you need to know about receiving products and managing returns.
Shipping Terms
Digilent products are sold and fulfilled through our authorized distributor network. As a result, shipping options, costs, delivery estimates, and return procedures may differ depending on the distributor and destination country.
Please review the policies of your selected distributor for detailed information regarding shipping, returns, and order fulfillment. If you have questions about a specific order, we recommend contacting the distributor directly.
Return Policy
Hardware products purchased from www.digilentinc.com may be returned for a refund of the purchase price (less shipping fees and duties) within 30 days of purchase, provided that the item is a) returned with all accessories in the original packaging; b) free from any damage; and c) accompanied by the original invoice. Opened or used items being returned will be charged a 20% restocking fee. There are no returns or refunds for software purchased from Digilent.
To return your product:
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Obtain an RMA Number: Customers must fill out the Sales and Order Support form for a return merchandise authorization (RMA) number. Any merchandise returned to Digilent without a valid RMA number will not be accepted. Merchandise precluded from or not discussed in the original RMA will not be accepted.
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Return the Merchandise: The customer is responsible for shipping the merchandise to Digilent. It is highly recommended that the shipment be insured for the value of the products and a tracking number obtained, as Digilent is not liable for items lost or damaged during shipment. Shipments should include the RMA number on the outside of the box. Directions for the return process will be provided by our order support team.
Merchandise listed on the RMA must be received by Digilent within 14 business days of the issuance of the RMA. Digilent reserves the right to refuse RMAs received after an inspection of the product. An RMA for a product that is found to be damaged, missing components, or defective will be voided. Refunds will be processed within 14 business days following the receipt of the merchandise.
Limited Warranty
Digilent products are warranted to be free from manufacturing defects for 1 year from the date of purchase. No other express or implied warranties are provided.
To request a warranty replacement due to a manufacturing defect with the product, you must first troubleshoot your problem with a Digilent support engineer by posting on our Technical Forum. If it is determined that your product qualifies for a warranty replacement your case will be sent to the Digilent RMA department. They will assign you a RMA number and send you a return service label to use in returning your defective product to Digilent. The defective product must be returned to Digilent within 14 days of receipt of the replacement. Failure to return the defective product according to these terms will result in you being billed for the replacement.
Export Policy
Digilent products are available through our global network of authorized distributors. Export requirements and availability may vary based on the distributor, product, and destination country.
Please review the export and shipping policies of your selected distributor before placing an order. For questions regarding export restrictions, required documentation, country eligibility, or international shipments, contact the distributor directly.